I solve people problems with process, data & technology. I bring People Experience, People Operations, client handling and process improvement together to make work simpler, faster and more human.
My career has moved from client-facing employee benefits operations at Wipro into People Experience at Optum. The common thread has been ownership: understand the problem, reduce the friction, and leave the process better than I found it.
I’ve worked in high-volume employee and client operations, handled critical cases, supported multiple projects, built Excel dashboards, improved SOPs and knowledge content, and automated repetitive workflows.
That experience has shaped how I work: I care about the employee experience, but I also care about how the system behind that experience works. I’m at my best when I can combine service, analysis and practical process thinking.
A concise view of the roles where I learned to balance service quality, operational discipline, stakeholders and continuous improvement.
Employee-facing People Experience work across high-volume operations, critical cases, process improvement, knowledge/SOP updates, mentoring and automation. Recognized for quality and performance.
Front-facing specialist work supporting a portfolio of 18 enterprise clients, handling employee-benefits issues, client communication and recurring PowerPoint reporting, alongside process and automation improvements.
These are portfolio-safe versions of the projects you described. Confidential client, employee and system details are intentionally omitted.
Reworked a manual process that required pulling reports, finding upcoming birthdays/anniversaries, preparing individual email slides and distributing them to teams.
Took ownership of reviewing SOPs and knowledge articles after a UI update, identifying outdated guidance and helping refresh the content used by associates supporting employees.
Served as a front-facing specialist for 18 clients, owning employee-benefits issues and building weekly/monthly PowerPoint reporting to communicate service and employee-experience insights.
Portfolio note: examples are simplified to protect confidential client, employee and internal-process information.
Instead of repeating the same metrics across the page, the site uses a few signals where they actually add context.
Handled critical employee and client cases at scale, including days with roughly 50 cases while maintaining service ownership.
An Employee Excellence recognition cited 103% utilization, 4.35 CSAT and 45 hours of overtime during a high-volume period.
At Wipro, supported a portfolio of 18 enterprise clients as a front-facing benefits specialist.
Core professional strengths first; technology is a multiplier rather than a gimmick.
Employee support, critical case ownership, people processes and day-to-day operational execution.
Front-facing communication, issue resolution, recurring reporting and enterprise stakeholder partnership.
Find repetitive work, redesign the flow, remove manual steps and improve consistency.
Operational reporting, dashboards and practical visibility for teams and decisions.
Excel, PowerPoint, Teams, Outlook and the Microsoft ecosystem for reporting and operations.
Curious and practical about AI and emerging technology as tools for productivity and workflow improvement.
Your recognitions are a supporting layer of proof - evidence of performance across both Optum and Wipro.
Publicly shared as recognition for quality, excellence and continued contribution at Optum.
Selected credentials and learning milestones surfaced from your public LinkedIn certifications and course-completion posts.
Credential listed in LinkedIn certifications.
Credential listed in LinkedIn certifications.
Course by Greta Blash, shared as a completion post.
Madecraft / Nneka Craigwell, shared as a completion post.
Course by Jess Stratton, shared as a completion post.
Course by Emily Anhalt, shared as a completion post.
Theory + practical training shared publicly after completion at Optum Gurugram.
2019–2021 · First Division (77.7%) · scholarship recipient throughout the program based on academic performance.
These are presented as learning/credential cards rather than reproductions of certificate artwork. Credential details can be linked directly once their individual public credential URLs are available.
For roles, collaborations or a conversation about People Experience, People Operations and smarter processes, reach out directly.